Privacy Policy

At Glow Haven Cleaning we are keen to operate current best practice and keep within the full limits of the GDPR regulations. Please feel free to check out our updated Privacy Policy below, and you can also check out our Terms & Conditions.

Many thanks for your time and please feel free to contact us if you have any concerns or questions.

Privacy Policy

We collect certain information or data about you when you use the Glow Haven Cleaning website at glowhavencleaning.co.uk

• Questions, queries or feedback you leave, including your email address if you contact us
• Your email address and subscription preferences when you sign up to our email alerts, and how you use our emails – for example whether you open them and which links you click on
• Your IP address, and details of which version of web browser you used, information on how you use the site, using cookies and page tagging techniques.

We do not collect or store:
Information regarding your medical or health condition, race or ethnic origin, political opinions, religious or philosophical beliefs or any other sensitive information.

This data can be viewed by authorised people in Glow Haven Cleaning and our suppliers, to:

• Improve the site by monitoring how you use it
• Gather feedback to improve our services, for example our email alerts
• Respond to any feedback you send us, if you’ve asked us to
• Send email alerts to users who request them
• Allow you to access Glow Haven Cleaning services and make transactions
• Provide you with information about services if you want it.

Where your data is stored

We store your data on secure servers in the European Economic Area (EEA) (except for data that we gather when you sign up to our email alerts).

Some of our suppliers are based outside the EEA. We have strict controls over how and why your data can be accessed.
By submitting your personal data, you agree to this.

When you sign up to our email alerts / marketing lists

We use the Capsule platform for our email alerts/marketing lists.

Capsule has staff based outside the EEA, and may store your data in the US. SendGrid is certified under the EU-US Privacy Shield framework. When you sign up to our email alerts/marketing alerts, you agree to your data being stored in this way.

As a subscriber to our email alerts, we may contact you from time to time to ask for your feedback on how to improve our email/marketing service.

As a data processor on behalf of Glow Haven Cleaning, Capsule will use your information to send you email alerts from Glow Haven Cleaning if you request them. We reserve the right to change our email platform to another provider without prior warning.

Keeping your data secure

Sending information over the internet is generally not completely secure, and we can’t guarantee the security of your data while it’s in transit.
Any data you send is at your own risk.

We have procedures and security features in place to keep your data secure once we receive it.

Disclosing your information

We may pass on your personal information if we have a legal obligation to do so, or if we have to enforce or apply our terms of service and other agreements.

We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites.

Your rights

You can find out what information we hold about you, and ask us not to use any of the information we collect by emailing us here.

If you’ve signed up for email alerts, you can unsubscribe or change your settings at any time.

Links to other websites

The Glow Haven Cleaning website contains links to other websites.
This privacy policy only applies to Glow Haven Cleaning, and doesn’t cover other websites and services that we link to. These services have their own terms and conditions and privacy policies.

Following a link to another website

If you go to another website from this one, read the privacy policy on that website to find out what it does with your information.

Following a link to Glow Haven Cleaning from another website

If you come to Glow Haven Cleaning from another website, we may receive information from the other website. We don’t use this data. You should read the privacy policy of the website you came from to find out more about this.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of Scotland.
The term 'you’ refers to the user or viewer of our website.
The term ’Glow Haven Cleaning’ or 'us’ or 'we’ refers to the owner of the website.
Glow Haven Cleaning’s registered office is 13 Almondell Road, Broxburn, West Lothian, Scotland.

Please visit our Terms & Conditions page for further details.

Cookies Policy

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.